I really need help NOW

posted in General
Monday, August 08 2016, 06:48 AM
I think my imac computer has a virus on it as well as my hp laptop and my 3ds(maybe). I'm not 100% sure I have a virus but i think that i do. Because it prevents me from accessing the Internet. The Internet doesn't work on 3 of my devices. I think it started from my iMac. I downloaded pkhex which allows you to hack in Pokemon into your game. And so you need to put in your Sd card from your 3ds and put files into it. And then it hacks your 3ds. It work well for a while and then suddenly my internet stopped work on my Mac and 3ds. So I tried resetting the router and that didn't work so I started to panic a little. and I called my mom to tell her about it cause I was really scared. And she said to use her laptop and I did then I plugged my mouse that was from my Mac and then the Internet stopped working on my moms laptop so I panicked so much I started to cry. I tried all I could to remove the virus but nothing worked I went into safe mode to try to install a anti virus software but I still couldn't access the Internet. I really need help like right now I'm getting so scared. I don't even know what to do anymore. I'm starting to fell like I'm about to pass out. Please help me
Responses (1)
  • Accepted Answer

    Monday, August 08 2016, 08:25 AM - #permalink
    Hi Brandon, due to the fact that 3 of your devices with different operating systems are failing to connect to the Internet I would suspect that your router has malfunctioned. If I were you I would try connecting a different router and then trying to connect to the Internet. You could also try calling your Internet service provider and ask for support. To my mind your download of pkhex software and the loss of Internet is just a coincidence.
    • Brandon
      more than a month ago
      I really that's true I'll try a different router or call my provider but it's just that my brothers laptop and my cousins laptop seem to connect to the Internet just fine
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