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I have ransomware on my droid razzr. I located the app "system update" but the uninstal box is greyed out. Any suggestions?

posted in Viruses
Wednesday, January 27 2016, 08:52 PM
Guest
Jeff
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I have ransomware on my droid razzr. I located the app "System Update" but the ininstall bax is greyed out. Any suggestions?

Accepted Answer

Tomas Meskauskas
PCrisk Support
Tomas Meskauskas
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Thursday, January 28 2016, 12:45 PM - #permalink
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Hi Jeff, prior to removing the application try booting your device into safe mode - https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/73889/~/what-is-safe-mode-and-how-do-i-use-it-with-the-droid-razr%3F
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Responses (3)

  • Accepted Answer

    Guest
    Anthony
    Sunday, January 31 2016, 08:53 AM - #permalink
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    I had a pop up on my phone innocnet infrigmenet of article 215 on my samsung s6 how do i remove it
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  • Accepted Answer

    Tabeer
    Tabeer
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    Tuesday, February 02 2016, 06:59 AM - #permalink
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    Maybe this'll help you.

    References:

    1. https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware&hl=en
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  • Accepted Answer

    tech
    tech
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    Wednesday, October 09 2019, 06:08 PM - #permalink
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    I think the iPhone can not get viruses? Our expert explains why this happened

    References:

    1. https://www.tech4ubox.com/2019/03/can-iphones-get-viruses-smartphones.html
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