Hi Faydee, first you should check your installed programs via Control Panel - uninstall all recently installed suspicious applications - hola better internet app could have been bundled with other adware. After this procedure make sure no unwanted browser add-ons are present in your Internet browsers. To make these steps easier you can follow this removal guide - https://www.pcrisk.com/removal-guides/10184-counterflix-ads After you follow all of these steps you should scan your computer with spyhunter (https://www.pcrisk.com/top-spyware-removers) and adwcleaner (https://toolslib.net/downloads/viewdownload/1-adwcleaner/) - both of these programs are great at detecting and removing potentially unwanted adware and adware.